ShoreGroup Awarded Major Contract for CaseSentry to Manage 8,000-Agent Contact Center Network PR Web
CaseSentry's Operational Services Automation (OSA) applications to assure availability and performance of a major national contact center network supporting more than 22,000 agent and CVP call queuing/self service ports. (PRWeb Nov 2, 2006) Trackback URI: http://www.prweb.com/zingpr.php/RW1wdC1FbXB0LUxvdmUtQ291cC1NYWduLVplcm8=
ShoreGroup Awarded Major Contract for CaseSentry to Manage 8,000-Agent Contact Center Network PR Web via Yahoo! News
NEW YORK, NY (PRWEB) November 2, 2006 -- ShoreGroup, Inc.
Interactive Intelligence CEO Named ''Top Voice for IP Communications'' by Internet Telephony Magazine Business Wire via Yahoo! Finance
INDIANAPOLIS----Internet Telephony Magazine has named Interactive Intelligence Inc. CEO, Dr. Donald E. Brown, among the "Top Voices of IP Communications" based on his insights and contributions to the industry, according to the magazine's editorial team.
CTI Group Introduces the First Hosted Patent Pending CRM Today
CTI Group, a global provider of online billing, self-care and communication management solutions, announces the release of SmartRecord IP, a Webbased call recording solution that enables service providers to deliver a superior contact center solution as well as facilitate legal and regulatory recording scenarios.
Amedia Announces Broadband Entertainment Center Designed to Enable Telecom Carriers to Deliver Triple-Play Services and Business Wire via Yahoo! Finance
EATONTOWN, N.J.----Amedia Networks, Inc. , a provider of next generation media gateways to distribute and manage ultra-broadband triple-play services in the home, today announced that its new Broadband Entertainment Center platform is being designed to combine the collective functionality of a broadband gateway, as well as multiple home entertainment and networking equipment, with a software
Aspect Software Named Innovator by TMC Labs and Recognized for Excellence by Internet Telephony Magazine CRM Today
Aspect Software, Inc., the world,s largest company solely focused on the contact center, announced it has received two honors from Technology Marketing Corporation (TMC): the TMC Labs 2006 Innovation Award for Aspect eWorkforce Management 7.0, and Internet Telephony magazine's 2006 Excellence Award for Uniphi Connect for the Aspect CallCenter ACD.
Lifecycle Management Solution suits VoIP service providers. ThomasNet
Developed to meet scalability and deployment needs of VoIP service providers targeting SMEs, PacketSmart(TM) VoIP Lifecycle Management solution eliminates need for truck rolls and on-site technician time. Its purpose-built micro-appliances work with scalable SaaS platform, PacketSmart, hosted at Tier-1 data center. Once deployed within SME network, micro-appliances allow remote multi-day VoIP
Hotel 1000 Uses VOIP to Pamper Guests eWeek
Case Study: The luxury hotel deploys Cisco VOIP technology to provide next-generation services.
US LEC Enhances Network With Tekelec Switches SYS-CON Media
US LEC Corp. , a full-service provider of IP, data and voice solutions to businesses and enterprise organizations throughout the Eastern United States, today announced the enhancement of its network with additional Tekelec T-9000 digital switches.
ANEW Broadband Selects Minerva Networks Applications and Middleware to Power Eagle Broadband's IPTV Content Delivery RedNova
Officials with Eagle Broadband, Inc. (AMEX: EAG), a national provider of broadband, Internet protocol (IP) and communications technology and services, today announced the selection of Minerva Networks' iTVManager IPTV delivery platform by Florida-based ANEW Broadband.

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