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A book about creating and enhancing customer focus, improving service, increasing customer loyaly, listening to the customer and more
"Book about improving Customer Service, Customer Retention, Customer Loyalty, customer satisfaction, job satisfaction, employee satisfaction, voice of customer customer, service training and more" This book provides information on how to create a customer-focused organization, improve customer service, retention, loyalty, customer satisfaction, job satisfaction, listening to the customer, service training and more. | | | | | | Are you serious about sharpening Customer Focus in your company, improving service performance and realizing the financial gains enjoyed by Customer-Focused Companies? If your answer is YES, this book will show you how - Guaranteed! That's Customer Focus! presents 12 proven and critical strategies which will help you to create or enhance customer focus in your organization. That's Customer Focus! is much more than simply another book about customer service . It is a practical, hands-on guide which will help you to achieve greater customer focus in your