Asia Pacific Hosted Contact Center Market CY2005
Hosted Contact Center is a network-based contact center service, where the service provider hosts the contact center infrastructure and leases out functionalities, applications, and features to end-users. This concept is relatively new
New Integration in Contact Center Technology
Not all of today's contact center capabilities are new; what's new about call-center technology is the ability for these capabilities to be quickly and inexpensively integrated
What Is a Contact Center?
Provide your customers with multiple ways to get in touch wtih your custostomer service agents or your salespeople and you've got something more than a call center -- you have a contact center! Here's how integrated technologies are
Four Issues Must Be Addressed When Implementing a Hosted Contact
CINCINNATI, OH (MARKET WIRE) Hosted contact center software solutions can In a white paper published today by Cincom Systems titled "The Hosted Model: Simplifying Contact Center and Agent Desktop Solutions" (www.cincom.com/hostedmodel)
Right Mix of Technology Can Turn a Contact Center into a Profit
According to a new AberdeenGroup research report, cost, revenue, profitability, and customer satisfaction benefits await firms that are committed to optimizing their contact center operations. The recommended improvement activities
Finansbank Russia Models New Contact Centre on Award-Winning
Genesys announced today that Finansbank, as part of its strategy to provide high quality customer service to its customers, is implementing one of the most advanced contact centres in Russia. The implementation will be performed by the
Lippis Report Issue 68: Are IP Telephony Contact Centers Ready for
Contact center manager’s fears are being tested by a new wave of IP The race to solve a customer’s issue and time spent with a contact center agent is a This will be a key time period for IP telephony contact center deployment.
Shifting Into Gear
Author: Gary Barnett Keith Dawson recently posted a blog on Call Center Magazine’s website that talked about how “customer service blunders can become amplified in today’s supercharged media environment.
Four Issues Must Be Addressed When Implementing a Hosted Contact
Hosted contact center software solutions can provide many things: lower costs, increased flexibility, and faster deployments to name a few. But like every large technology purchase, there are a few challenges
We’re Closing In On the Jetsons
Author: Roger Sumner This morning, I got in my car to drive to work. My car operates on gas, which is still the standard fuel for most vehicles. On my way to work, I drove on the right side of the road - the standard side in the US And,

Contact Center, un mercato in evoluzione
Sono sempre piu numerose le aziende italiane che scelgono di investire nei servizi di Contact Center. Ecco come e perché.
USA Services - Your "front door" to the US Government
Call our National Contact Center toll-free between 8 a.m. and 8 p.m. eastern time Monday through Friday, except Federal holidays. Our staff will answer your
FORUM P.A. - L'ALTRA P.A.
Il progetto del contact center prevede, oltre all'integrazione dei diversi In sintesi, il modello del contact center, si articolerà su due livelli.
VoIP Contact Center
Interactive Intelligence provides the most innovative IP contact center products and Your journey starts here on the VoIP Contact Center channel.
Cisco IP Contact Center Express Specialist-Career Certifications
The Cisco IP Contact Center (IPCC) Express Specialist certification validates the 642-162 IPCCX, Unified Contact Center Express and Unified IP IVR

VoIP Contact Center
Interactive Intelligence provides the most innovative IP contact center products and Your journey starts here on the VoIP Contact Center channel.
Virtual Contact Center
Virtual Contact Center - Virtual Contact Center news and articles.
Cisco IP Contact Center Express Specialist-Career Certifications
The Cisco IP Contact Center (IPCC) Express Specialist certification validates the 642-162 IPCCX, Unified Contact Center Express and Unified IP IVR
Contact center - Vantaggio competitivo - Best practice
Soluzioni CRM e best practice per la gestione dei contact center. Informazioni sull'uso delle nostre soluzioni CRM (contact center management) per
Approfondimenti - Contact Center
La categoria dei contact center comprende infrastrutture hardware come i sistemi Per quanto riguarda l'hardware dei contact center (si veda il grafico a
FAQ su tecnologie e servizi di contact center
Il contact center si distingue dal call center classico, perché caratterizzato dalla gestione di diversi canali di contatto con la clientela.
FCIC National Contact Center - Federal Telephone Directories
The Federal Citizen Information Center gives answers to your questions about the federal government and about everyday consumer issues.
FORUM P.A. - L'ALTRA P.A.
Abbiamo voluto creare un contact center, per rispondere a 360 gradi a tutti i Il contact center avvicina il mondo della scuola (in particolare della