Optimizing the Contact Center destinationCRM
We're all aware of the contact center's ongoing struggle to shift its stigma as a necessary evil and gain recognition as a strategic asset.
Genesys Partners with MicroAutomation to Deliver Comprehensive Contact Center Solutions CRM Today
MicroAutomation, systems integrator of contact center solutions, has announced that the company has formed a partnership withGenesys Telecommunications Laboratories, an Alcatel company.
UK Contact Centers Take Center Stage At World Awards Finals ContactCenterWorld.com
Las Vegas, Nevada USA – November 9th – At a gala dinner attended by 120 delegates of the 2-day Contact Center World Awards Conference for Best Of the Best in the World, the winners of the 2006 World Finals were announced.
Contact Center Americas Selects etalk’s VoIP Recording CRM Today
Contact Center Americas, Colombia’s principal contact center outsourcing company, has selected etalk, provider of contact center software and services around the world, to provide VoIP recording, evaluation and eLearning solutions that will enable the company’s aggressive growth plans for the future, including expanding its international customer base.
New E-Learning Course Teaches the Essentials of Customer Service for Contact Center Agents Business Wire via Yahoo! Finance
DUBLIN, Ireland----Research and Markets has announced the addition of E-Learning Course: PrimeContact Center Agent to their offering.
Contact Center Americas Selects etalk's VoIP Recording SYS-CON Media
Contact Center Americas, Colombia's principal contact center outsourcing company, has selected etalk, a leading provider of contact center software and services around the world, to provide VoIP recording, evaluation and eLearning solutions that will enable the company's aggressive growth plans for the future, including expanding its international customer base.
IBM Unveils New Call Center Solution Featuring Pegasystems Technology SYS-CON Media
Pegasystems Inc. , the leader in unified process and rules technology, today announced IBM will be unveiling its new banking contact center offering featuring Pegasystems' rules-based BPM platform at the BAI Retail Delivery Conference & Expo.
Four Issues Must Be Addressed When Implementing a Hosted Contact Center Software Solution CRM Today
Hosted contact center software solutions can provide many things: lower costs, increased flexibility, and faster deployments to name a few. But like every large technology purchase, there are a few challenges you must face to ensure success.
Guests Glimpse Civic Center Hartford Courant
Four firms potentially interested in being a part of the Hartford Civic Center's future took a spin of the place Thursday, walking the decades-old arena from its mechanical rooms to its high-end suites.
Merrill in Talks to Move to Trade Center, People Say Update3 Bloomberg.com
Nov. 10 (Bloomberg) -- Merrill Lynch & Co., the world's largest brokerage firm, is holding talks to move its headquarters to one of the new towers planned for the World Trade Center site in downtown Manhattan, two people with knowledge of the discussions said.

Contact Center, un mercato in evoluzione
Sono sempre piu numerose le aziende italiane che scelgono di investire nei servizi di Contact Center. Ecco come e perché.
USA Services - Your "front door" to the US Government
Call our National Contact Center toll-free between 8 a.m. and 8 p.m. eastern time Monday through Friday, except Federal holidays. Our staff will answer your
FORUM P.A. - L'ALTRA P.A.
Il progetto del contact center prevede, oltre all'integrazione dei diversi In sintesi, il modello del contact center, si articolerà su due livelli.
VoIP Contact Center
Interactive Intelligence provides the most innovative IP contact center products and Your journey starts here on the VoIP Contact Center channel.
Cisco IP Contact Center Express Specialist-Career Certifications
The Cisco IP Contact Center (IPCC) Express Specialist certification validates the 642-162 IPCCX, Unified Contact Center Express and Unified IP IVR

FORUM P.A. - L'ALTRA P.A.
Il progetto del contact center prevede, oltre all'integrazione dei diversi In sintesi, il modello del contact center, si articolerà su due livelli.
VoIP Contact Center
Interactive Intelligence provides the most innovative IP contact center products and Your journey starts here on the VoIP Contact Center channel.
Virtual Contact Center
Virtual Contact Center - Virtual Contact Center news and articles.
Cisco IP Contact Center Express Specialist-Career Certifications
The Cisco IP Contact Center (IPCC) Express Specialist certification validates the 642-162 IPCCX, Unified Contact Center Express and Unified IP IVR
Contact center - Vantaggio competitivo - Best practice
Soluzioni CRM e best practice per la gestione dei contact center. Informazioni sull'uso delle nostre soluzioni CRM (contact center management) per
Approfondimenti - Contact Center
La categoria dei contact center comprende infrastrutture hardware come i sistemi Per quanto riguarda l'hardware dei contact center (si veda il grafico a
FAQ su tecnologie e servizi di contact center
Il contact center si distingue dal call center classico, perché caratterizzato dalla gestione di diversi canali di contatto con la clientela.
FCIC National Contact Center - Federal Telephone Directories
The Federal Citizen Information Center gives answers to your questions about the federal government and about everyday consumer issues.