Go Daddy searching for call center site The Arizona Republic
Go Daddy Group Inc. is scouting the Valley and two other states for the site of its next call center and development operation with up to 500 jobs.
IBM Unveils New Call Center Solution Featuring Pegasystems Technology SYS-CON Media
Pegasystems Inc. , the leader in unified process and rules technology, today announced IBM will be unveiling its new banking contact center offering featuring Pegasystems' rules-based BPM platform at the BAI Retail Delivery Conference & Expo.
IBM software helps Indians at call centers lose accents Daily Record
NEW DELHI -- Even as Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs here, they have faced a seemingly insurmountable problem: Most Indian employees speak heavily accented English.
IBM Fixes Call Center English CBS News
IBM says it's got a solution for employees at call centers in India whose salaries are easy on the wallets of their U.S. corporate employers, but whose accents can be a bit hard on the ears of U.S. customers calling for help.
BPM Software Suite promotes contact center flexibility. ThomasNet
While it can be used as scripting software solution, Metaphor BPM(TM) for Contact Centers also provides business process management (BPM) capabilities that link together disparate systems and integrate with outside services. In addition to delivering flexibility for contact center providers and outsourcers, suite offers functionality that facilitates intelligent navigation of dynamically changing
Aspect Software Earns Top Honors for the Value Its Unified Products Bring to Customers Market Wire via Yahoo! Finance
Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today that Frost & Sullivan, a global growth consulting company, has presented it with the 2006 North American Contact Center Suites Customer Value Enhancement Award. This annual recognition was given to Aspect Software for its ability to reduce complexity for customers while providing them with
Contact Center Americas Selects etalk’s VoIP Recording CRM Today
Contact Center Americas, Colombia’s principal contact center outsourcing company, has selected etalk, provider of contact center software and services around the world, to provide VoIP recording, evaluation and eLearning solutions that will enable the company’s aggressive growth plans for the future, including expanding its international customer base.
IBM Fixes Call Center English KDKA Pittsburgh
Even as Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs in India, they have faced a seemingly insurmountable problem: Most Indian employees speak heavily accented English.
ZOLL Medical Corporation Fourth Quarter and Annual Results Conference Call Notification Business Wire via Yahoo! Finance
CHELMSFORD, Mass.----ZOLL Medical Corporation , a manufacturer of resuscitation devices and software solutions, today announced they will report fourth quarter and annual results before the market opens on November 16, 2006.
US LEC Corp. to Broadcast Third Quarter 2006 Conference Call Live on the Internet SYS-CON Media
US LEC Corp. , a full-service provider of IP, data and voice solutions to businesses and enterprise organizations throughout the Eastern United States, today announced it will provide an online Web simulcast and rebroadcast of its third quarter 2006 conference call on Tuesday, November 14, 2006 at 10:00 am Eastern time.

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