VoIP in the Contact Center
Having IP support on your phone switch, will allow you to support remote offices easily over the data network. Although VoIP is growing in popularity, its adoption has not been rapid. However, now the contact center operators understand
Free report: Contact Center Outlook on IP Technology
This global research study of 500 contact center technology managers was Telephony - (IPT) also known as Voice over Internet Protocol (VoIP) - has This study reveals that IPT adoption is increasing quickly in contact centers.
Virtual Contact Centers Need Call Acocunting
The Yankee Group reports that VoIP adoption in North American contact centers Loyalty and Need for 'Agents Anywhere' Define Contact Center VoIP Adoption Plans," while providing special information associated with IP calls only.
Consumer UC and Multimodal Customer Assistance
Now that the telecommunications industry has moved beyond “VoIP” network The challenges for contact center managers in a UC world will include: Moving to VoIP and IP telephony in the enterprise is only a lateral step in being
CTI Group offers first VoIP Call Recording Solution
Foreseeing VoIP being ready for its large-scale adoption in the Contact Centers around the world, The CTI Group has offered the first ever call recording solution SmartRecord IP to this sector. Undeniably, call recording is the most
VoIP Technology Shows Significant Promise For Call Center Operations
Yet another trend is for companies to adopt VoIP in the enterprise first and then in the contact center. Gartner analyst Bern Elliot says IP system sales already have overtaken TDM system sales for corporations, but "IP adoption in the
NetSuite Honors Partners Providing Best Business Solutions
Using NetSuite and Contactual together, contact center employees can toggle seamlessly Outbound voice-over- IP (VoIP) or standard telephone (PSTN) calls can be improved revenues and very high system adoption and retention rates.
Yankee Group Research Finds VoIP Adoption in Contact Centers on
This is more good news for Cistera and our Call Center Products. "Yankee Group today revealed that VoIP penetration in the contact center and sales of technorati tags: call center voip yankee group IP telephony adoption att bell
Last Update post before the Internet Telephony Expo
After VoIP is Video. The IP based communications world is changing. Best practices in developing VoIP migration and adoption plans that maximize security; I'm reachable while at the Expo, and all my contact info is easily found.
Thoughts on value and simplicity rather than complexity
At that point in time, much of the industry saw VoIP as the long distance killer. This requires the adoption of widely deployed standard technologies. The distributed IP telephony call center allows for substantial savings above

Technology News: Contact Centers: VoIP Adoption in Contact Centers
VoIP Adoption in Contact Centers to Soar. By Erika Morphy A Tale of a Contact Center Turnaround: New Hosted IP Contact Center Solution Drives .
VoIP adoption changing how contact centers do business
Check out three steps to IP call center implementation VoIP adoption changing how contact centers do business. By Andrew R. Hickey, News Writer
CRM News: Contact Centers: VoIP Adoption in Contact Centers to Soar
The VoIP Quintum VoIP solutions. The perfect fit for your Enterprise. adoption rate in North American contact centers Latest News about Contact Center will
IP Contact Center Market To Hit $2.3 Billion In 2010
IP Contact Center Channel features the latest news and original bylined articles widespread adoption of IP contact centers by large enterprises is still
IP Contact Center Market To Hit $2.3 Billion In 2010
The North American IP contact center market, worth $360 million in 2005, widespread adoption of IP contact centers by large enterprises is still several

IP Contact Center Market To Hit $2.3 Billion In 2010
IP Contact Center Channel features the latest news and original bylined articles widespread adoption of IP contact centers by large enterprises is still
IP Contact Center Market To Hit $2.3 Billion In 2010
The North American IP contact center market, worth $360 million in 2005, widespread adoption of IP contact centers by large enterprises is still several
Technology News: VoIP: VoIP Adoption in Contact Centers to Soar
"I've been disappointed with the lackluster performance of VoIP in the contact center," Landoline said. "I thought it would have peaked much earlier."
Genesys Releases IP Contact Center Study
Genesys Releases IP Contact Center Study Previous blog: Alcatel, Lucent In Talks · Greg Galitzine's VoIP Authority Blog Home Page
Planning for the IP call center
VoIP adoption changing how contact centers do business Is there a generic blueprint for an IP-based call center? Call center VoIP adoption increases
VoIP adoption changing how contact centers do business
VoIP is impacting the contact center industry by changing the way call centers do vendor focusing on contact center automation, enterprise IP telephony,
Call Tower
VoIP Quality Over The Internet vs. Corporate IP Network The significant growth in VoIP adoption in the contact center spans centers of all sizes.
Press Release: Small-mid Markets Fuel IP Contact Center Boom in
IP Adoption Among Small and Medium-sized Contact Centers Drives Uptake of Automatic Call End-Point Functionality and Relationships Drive VoIP Deployment