LiveTime's Service Management Software Adopted by Genus Worldwide to Implement ITIL Best Practices CRM Today
LiveTime Software, provider of ITIL Service Management, Help Desk and Customer Support Software, has announced that LiveTime Help Desk has been successfully implemented by Genus to deliver best practice service and support to its customers.
eGain Experiences Growing Momentum for Best-of-Breed Products for Cobrowsing and Chat Customer Service Market Wire via Yahoo! Finance
eGain Communications Corp., a leading provider of customer service and contact center software for on-premise or on-demand deployment, today announced that the company is seeing strong adoption of its chat and cobrowse products.
Pitney Bowes Group 1 Software Introduces Customer Data Quality CDQ Platform PR Newswire via Yahoo! Finance
Pitney Bowes Group 1 Software today introduced its Customer Data Quality Platform, enabling businesses and government agencies to better manage their customer data by matching and consolidating information from across the enterprise into a single, comprehensive system of record for more effective customer communications, enhanced customer loyalty, and more informed decision making.
LiveTime's Service Management Software Adopted by Genus Worldwide to Implement ITIL Best Practices Business Wire via Yahoo! Finance
NEWPORT BEACH, Calif.----LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Help Desk has been successfully implemented by Genus to deliver best practice service and support to its customers.
IT Management Startup Spiceworks Rolls Out Free Monitoring Software For Service Providers InformationWeek
Service providers that want to remotely monitor customer environments can install Spiceworks IT Desktop on a customer's network and manage it through a browser over a VPN.
Software accelerates IP service deployments. ThomasNet
Service Automation Suite is OSS inventory, provisioning, and activation solution for IP services over MPLS and generalized MPLS networks. Software suite allows service providers to deliver broadband IP services to multiple customers over 1 line. Operational and business support system applications work together to optimize and streamline IP service automation and delivery. Features include MPLS
Charlotte Russe Achieves Speed to Value with New JDA Point of Sale System Accelerating Checkout and Improving Customer CRM Today
JDA Software Group, Inc. has announced that Charlotte Russe Holding, Inc., a mall-based specialty apparel and accessories retailer, is implementing several JDA Portfolio® solutions to improve in-store execution and service to its customer base of young women in their teens and twenties.
Amdocs Introduces Out-of-the-Box Service Fulfillment with Cramer6 OSS Suite Release 2 FinanzNachrichten
MONACO, Nov. 7 /PRNewswire-FirstCall/ -- Amdocs ( Nachrichten ), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today introduced Amdocs Cramer6 OSS Suite Release 2. With this release, Amdocs has expanded its operations support systems (OSS) product offering with new solutions that dramatically reduce time to
Keeping Customer Service Jobs at Home in the U.S.A., Literally New York Times
There are about 130,000 home-based customer service agents in the United States, and that is expected to grow to well over 300,000 by 2010.
Integrated Postilion Multi-Channel Self-Service Banking Solution Announced PR Newswire via Yahoo! Finance
S1 Corporation , a leading provider of customer interaction software for financial and payment services, announced today at Cartes 06, the annual cards and payments show in Paris, that beginning next year, financial institutions and processors in Europe, Middle East and Africa will be able to offer fully integrated multi-channel banking services.

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New eGain software includes nine new applications, and enables customer service innovation through customer interaction hubs
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