CALL CENTER SOFTWARE: advanced call center software, call center management software, call center monitoring software, call center scheduling software

info: CALL CENTER SOFTWARE

Si unifica la comunicazione IP di Cisco

Computerworld Italia - Cisco Systems sta unificando i suoi strumenti dedicati alle comunicazioni aziendali sotto un ombrello comune denominato Cisco Unified Communications system . La gamma di prodotti inclusi copre ...

La distruzione del World Trade Center. Perchè la versione ufficiale ...

Uruk Net - In "The New Pearl Harbor: Disturbing Questions about the Bush Administration and 9/11" [La nuova Pearl Harbor: domande scomode sull'amministrazione Bush e l'11 Settembre"] (2004) ho riassunto dozzine ...

Filipino call-center company opens office in Mahwah (NorthJersey.com)

A leading Filipino call-center company hopes to boost its offshore customer-service business with a recently opened U.S. office in Mahwah....

AIM Technology Receives 2006 ''Product of the Year'' Award From Call Center Magazine (Business Wire via Yahoo! Finance)

SAN FRANCISCO----March 15, 2006--AIM Technology, a leading provider of operational performance management software, announced today that its flagship product, AIM Performance Suite 6.0, formerly AIMCall 6.0, was awarded the 2006 Product of the Year by CMP Media's Call Center Magazine....

Aspect Software Announces Availability of Aspect Enterprise Campaign Manager 2.0 (CRM Today)

Aspect Software, Inc., a company solely focused on the contact center, announced the general availability of Aspect® Enterprise Campaign ManagerT 2.0, which helps contact centers to achieve even greater operational performance and agent productivity....

Inter-Tel's Contact Center Suite 4.0 (CommWeb)

The latest update to Inter-Tel's small and mid-sized call center software suite has new media blending features....

Aspect Software Announces Availability of Aspect Enterprise Campaign Manager 2.0; New Release Provides Enhanced (SYS-CON Media)

Aspect Software, Inc. the world's largestcompany solely focused on the contact center, today announced the generalavailability of Aspect® Enterprise Campaign Manager(TM) 2.0, which helpscontact centers to achieve even greater operational performance and agentproductivity....

Judge dismisses suit over botched handling of call (Baltimore Sun)

Family of woman killed in 2001 argued that 911 operators could have saved her A federal judge in Baltimore dismissed a lawsuit yesterday filed by the family of a murdered pharmacist, ruling that even if Anne Arundel County police dispatchers bungled the emergency call to help her, the county could not be held liable for failing to protect her. ...

Free software's white knight (CNET)

Free Software Foundation's Eben Moglen talks about his plans and his philosophy on software freedom....

News: PhoneValet 4 telephony software goes Universal (MacCentral Online)

Parliant is shipping PhoneValet Message Center 4, and includes a Universal Binary....

Identifying and Prioritizing Customers in the Call Center (CRM Daily)

Identifying and prioritizing customers when they phone call centers already is commonplace in the U.S. and, like much else, the trend is heading to the UK....

Aspect Software Announces Availability of Aspect Enterprise Campaign Manager 2.0; New Release Provides Enhanced (Market Wire via Yahoo! Finance)

Aspect Software, Inc. the world's largest company solely focused on the contact center, today announced the general availability of Aspect® Enterprise Campaign Manager(TM) 2.0, which helps contact centers to achieve even greater operational performance and agent productivity....