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That meant AT&T Wireless customer service representatives were in the dark when their phones lit up. Combined with their continued problems accessing Siebel, there was little they could do to help
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T-Mobile Continues to Lead the Pack in Wireless Retail Service
In the Volume 2 results announced today, T-Mobile ranks “highest in overall customer satisfaction with wireless retail service.” This builds on the top ranking that T-Mobile received in Volume 1 of
Cell Phone and Wireless Service Plan Buying Guide
For the second year in a row, T-Mobile has been ranked highest for wireless-customer-care performance by J.D. Power and Associates. The study reveals that that customer service issues
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Wireless Customer Service: Not Over the Hump Yet - Market Research
As the US wireless market continues to grow and the industry consolidates, customer service is becoming increasingly important for customer satisfaction and
The fall of AT&T Wireless
The customer service and comprehensive coverage that had distinguished AT&T Wireless began to deteriorate, while the company's competitors improved both of
T-Mobile Ranks Highest in Wireless Customer Care Performance
T-Mobile Ranks Highest in Wireless Customer Care Performance. The study also found that customer service issues that are handled by a service
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AT&T Wireless Users Sue Cingular, Say Service Sucks @ Blogcritics.org
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