MAGIC HELP DESK SOFTWARE:

Help Desk Analyst
Qualifications : Preferred 1-2 years of help desk experience, MS Windows NT/2000/XP, MS Office XP/2003, experience with help desk software package such as; Track-it, HEAT, Remedy, Altiris or Magic would be very helpful.
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There are so many help desk tools out there, most of which now call themselves service It compares Altiris, Axios Systems, BMC Remedy, BMC Magic, CA, Front Range Heat, Help desk software would track incidents and open tickets
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Help Desk Professional
Help Desk Professional Job Requirements/Duties include: *Ability and experience working in a Global Environment *Open and available for plant shift schedule *Log all requests in Magic (help desk call tracking software).
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Securely storing user's passwords and other confidential information in encrypted database, Password Magic can retrieve information needed to fill out web order forms and complete web logins automatically. Program can also store pin
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Figure 1: BMC Software Remedy Help Desk Evaluation Overview. Figure 2: BMC Software Magic Service Desk Suite Evaluation Overview
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Paramus, New Jersey, December 4 - Magic Solutions Inc., the leading provider of automated help desk and asset management software and services, is expanding
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