excelleRx, Inc. Adopting Virtual Hold Solution Business Wire via Yahoo! Finance
AKRON, Ohio----Virtual Hold Technology®, LLC , the leading provider of virtual queuing solutions, today announced that excelleRx will be introducing the Virtual Hold solution into their contact center environment.
Mollen Immunization Clinics of North America Deploys Angel.com On-Demand IVR Solution via Salesforce.com's AppExchange SYS-CON Media
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy(R) Inc. , and salesforce.com , the market and technology leader in on-demand business services, announced today at Dreamforce '06 that Mollen Immunization has deployed SurveyByFone by Angel.com via the salesforce.com AppExchange.
Altitude Software Expands Hosted Contact Center Solution Delivery Through North American Partnership CRM Today
Altitude Software, a contact centre solutions vendor, announced a partnership with QPerformance, a Toronto-based hosting service provider, to launch a hosted contact center solution within scalable, enterprise-class hosted communications, providing end-to-end voice and data solutions with sophisticated call center capabilities “at the flip of a switch”.
County hints at events center's V-zone solution Sun Herald
PUNTA GORDA -- Charlotte County officials still have issues to address with the proposed events center in downtown Punta Gorda. But the county may be nearing resolutions with the city and -- more importantly -- possibly with the Federal Emergency Management Agency.
Altitude Software Expands Hosted Contact Center Solution Delivery in NA ContactCenterWorld.com
Markham, ON, Canada, October 6th, 2006 – Altitude Software, an independent contact centre solutions vendor, announced today a partnership with QPerformance, a Toronto-based hosting service provider, to launch a hosted contact center solution within scalable, enterprise-class hosted communications, providing end-to-end voice and data solutions with sophisticated call center capabilities “at the
Convenos Partners with Vapps to Deliver Free Audio for Web Conferencing Users SYS-CON Media
Convenos, provider of an easy-to-use and cost-effective web conferencing solution, today announced a partnership with Vapps, the global infrastructure supplier of VoIP conference call solutions. Current and future Convenos Meeting Center customers will now leverage an additional audio option for online meetings, one that can bring together Skype(TM) VoIP calls and incoming landline and/or mobile
Infopia Releases Online Selling Solution for Salesforce.com's AppExchange CRM Today
Infopia, provider of multi-channel online selling solutions, and salesforce.com, the market and technology leader in on-demand business services, announced the availability of Infopia¹s Marketplace Manager solution suite for salesforce.com's AppExchange helping merchants transform their online sales transactions into true relationships.
Canadian education software firm out to get RP call centers Manila Bulletin
Lured by the flourishing call center industry in the Philippines, a Canada-based education software company is bent on signing up local call center to adopt its "English content delivery" tool in their organizations.
Top Firms Successfully Diagnose 77% of Service Issues in the Call Center, Says New Report by Aberdeen Group SYS-CON Media
Aberdeen research indicates that optimizing call center diagnostic and problem resolutions capabilities can yield annual savings of up to $4 million, yet most companies have not deployed solutions and technologies to enhance call center effectiveness, according to the newly published Aberdeen Group report, Shoring up the Front Lines of Product Service: The Call Center.
Top Firms Successfully Diagnose 77% of Service Issues in the Call Center, Says New Report by Aberdeen Group SYS-CON Media
Aberdeen research indicates that optimizing call center diagnostic and problem resolutions capabilities can yield annual savings of up to US$4 million, yet most companies have not deployed solutions and technologies to enhance call center effectiveness, according to the newly published Aberdeen Group report, Shoring up the Front Lines of Product Service: The Call Center.

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