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Cincom Synchrony Wins Product of the Year for Its Call Center Desktop Capabilities RedNova Call Center Magazine has awarded Cincom Systems' Synchrony(TM) its 2007 Product of the Year for its integrated desktop capabilities for both administrators and agents. Cincom Synchrony Wins Product of the Year for Its Call Center Desktop Capabilities Market Wire via Yahoo! Finance Call Center Magazine has awarded Cincom Systems' Synchrony(TM) its 2007 Product of the Year for its integrated desktop capabilities for both administrators and agents. Synchrony Central is the administrator's "command center" that provides quick access to all of the configuration tools, monitors and reports from a single desktop, through a single sign-on. Five9 Introduces Two New On-Demand Call Center Solutions Designed Specifically for Small Businesses CRM Today Five9, Inc., the leader in on-demand call center solutions, today introduced two call center packages designed for small businesses. These packages are aimed at providing small businesses with an affordable way to significantly boost both their sales and customer service levels. Five9 Hosts SMBs' Call Centers destinationCRM Five9 yesterday introduced two on-demand call center solutions designed for small businesses. Contact Center Software helps optimize agent productivity. ThomasNet Operating with Contact Center Suite, Communicator provides contact center representatives with power to efficiently manage interactions. Users can print and email on demand, search and look up customer information, and view all interactions for record. Included Communication Designer provides managers with unlimited possibilities to build and design agent scripts with no limits on number of APAC looks to add 150 workers to downtown location Green Bay Press-Gazette APAC Customer Services will hire up to 150 workers for its downtown Green Bay call center within the next two months. TeleTech Signs Deal With Current Client AP via Yahoo! Finance TeleTech Holdings Inc., a provider of call center and customer management services, said Tuesday it signed a multiyear deal with a current broadband communications client. SER Launches Latest Version of CPS Enterprise Edition™ CRM Today SER Solutions, Inc., a leading provider of call management and speech analytics solutions, today announced the general availability of CPS Enterprise Edition 3.0 (CPS E²™), the latest version of its next-generation outbound call management solution. Software promotes call center and agent management. ThomasNet Accessible via remote, secure, web-based administrative interface, Voice Portal v2.0(TM) includes skills editor that lets call center managers create and modify call routing rules and settings based on agents' skill-sets and campaigns. With agent presence capability, call center agents can log in and out of Voice Portal and update their availability status on system. Contact center platform also PepsiAmericas Deploys CallXpressR Unified Communications Business Wire via Yahoo! Finance FOOTHILL RANCH, Calif.----Applied Voice & Speech Technologies, Inc. , a leading provider of unified communications solutions, today announced that its flagship product, CallXpress, was chosen to replace an aging Centigram voice mail system at a PepsiAmericas warehousing distribution center based in New Orleans.inbound+call+center: inbound outbound call center ? inbound outbound call center dialing ? inbound outbound call center ? inbound outbound call center dialing ? inbound+call+center
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