CosmoCom Introduces Fifth Generation of its Call Center Software for Unified Customer Communications CRM Today
CosmoCom, provider of Unified Customer Communications, announced Version 5, a major upgrade to CosmoCom’s CosmoCall Universe (CCU), the leading IP-based contact center software platform.
CosmoCom Introduces Fifth Generation of its Call Center Software for Unified Customer Communications Business Wire via Yahoo! Finance
MELVILLE, N.Y.----CosmoCom, the global leader in Unified Customer Communications, today announced Version 5, a major upgrade to CosmoCom's CosmoCall Universe , the leading IP-based contact center software platform.
Commerce Planet Announces the Successful Launch of Their Costa Rican Call Center FinanzNachrichten
GOLETA, Calif., Dec. 6 /PRNewswire-FirstCall/ -- Commerce Planet, ( Nachrichten ) Inc. (BULLETIN BOARD: CPNE) announced today that the initial results for their Costa Rican call center, launched on November 27, 2006 are extremely encouraging.
Ultimate Software Earns Prestigious Support Center Practices Certification for Eighth Consecutive Year Business Wire via Yahoo! Finance
WESTON, Fla.----Ultimate Software , a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Ultimate Software's support center has achieved its eighth consecutive certification from the Support Center Practices certification program.
Niveus To Retrofit Media Center PCs with CableCards PC Magazine via Yahoo! News
In preparation for the Microsoft Vista launch in late January, Niveus Media—a manufacturer of high-end Media Center PCs—announced it will not only be integrating Microsoft's new CableCard technology into its forthcoming high-end PCs, but will also upgrade previously built systems for free.
Ringing Out Savings Barclays improves call center efficiency and turns cost centers into assets. By Anne Rawland Gabriel Finance Technology Network
To improve service and increase revenue, Barclays Bank (London; $1.6 trillion in assets) set out to improve call center performance.
Workforce Software targets contact centers and retail banks. ThomasNet
GMT Planet v9.5 features staffing decision support tool, support for shift bidding and tour-based scheduling, and business modeling function. Modeling Explorer analyzes staffing challenges such as merging/opening branches, operating hour alterations, and changes in average action length. Self-reporting feature enables tellers to view their own productivity metrics and call center agents to
Arroyo to unveil P2-B hotel, tech center in Caan INQ7.net
BAYOMBONG, NUEVA VIZCAYA—President Macapagal-Arroyo will lead today’s unveiling ceremonies for a P2-billion hotel, recreation facility and technology center inside the Caan Special Economic Zone and Freeport (CSEZFP) in the coastal town of Santa Ana in Caan, a bailiwick of Sen. Juan Ponce Enrile.
FRIDAY, DECEMBER 8 Pioneer Press
FRIDAY, DECEMBER 8 Word Busters: 9 a.m.-noon, St. Paul Training, Hayden Center, 328 W. Kellogg Blvd., St. Paul. $70. Preregistration is required. See www.sptmn.com or call 651-291-4540.
One World Introduces an Asterisk Inbound Solution Based on Indosoft Contact Center Technology PR Web via Yahoo! News
Fredericton, NB (PRWeb) December 6, 2006 -- One World has deployed an Inbound Contact Center solution based on Asterisk PBX platform with Digium PRI boards for its Inbound call center using Indosoft contact center technology.

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