BPM Software Suite promotes contact center flexibility. ThomasNet
While it can be used as scripting software solution, Metaphor BPM(TM) for Contact Centers also provides business process management (BPM) capabilities that link together disparate systems and integrate with outside services. In addition to delivering flexibility for contact center providers and outsourcers, suite offers functionality that facilitates intelligent navigation of dynamically changing
UCN First to Offer Real-Time Call Center Benchmark Analytics SYS-CON Media
UCN, Inc. (BULLETIN BOARD: UCNN) , the leading provider of all-in-one, off-premises contact center technology services, today announced inContact/PeerCompare(TM), a real-time performance benchmarking service to be provided in conjunction with BenchmarkPortal(TM). PeerCompare(TM) enables contact center managers to compare their center's performance against that of other call centers in similar
Righteous Software to Announce Data Center Platform at ISPCON Web Host Directory
Houston-based Righteous Software, a developer of disk-based backup solutions designed for the Web hosting industry, will announce today the upcoming release of a new version of its backup software, Righteous Backup for Data Centers.
Paragon Technologies Announces Conference Call Webcast of Third Quarter and Nine Month Results for 2006 SYS-CON Media
Paragon Technologies, Inc. , a leading supplier of 'smart' material handling systems and 'software-driven' warehouse and distribution center solutions, will hold its quarterly conference call to discuss 2006 third quarter and nine month results on Friday, November 10, 2006, at 10:00 a.m. Eastern Time.
Soundbite 6.0 Wins Prestigious Best of Show Award at Annual Call Center Exhibition Business Wire via Yahoo! Finance
BURLINGTON, Mass.----SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, today announced that the SoundBite 6.0 automated voice messaging solution was named "Best of Show" at the Annual Call Center Exhibition held in Seattle, WA on September 11-13, 2006.
Disk-based Backup Solution Developer Righteous Software to Announce Data Center Platform at ISPCON W3Reports
Houston-based Righteous Software, a developer of disk-based backup solutions designed for the Web hosting industry, will announce today the upcoming release of a new version of its backup software, Righteous Backup for Data Centers. The announcem
Paragon Technologies Announces Conference Call Webcast of Third Quarter and Nine Month Results for 2006 PR Newswire via Yahoo! Finance
Paragon Technologies, Inc. , a leading supplier of "smart" material handling systems and "software-driven" warehouse and distribution center solutions, will hold its quarterly conference call to discuss 2006 third quarter and nine month results on Friday, November 10, 2006, at 10:00 a.m.
Aspect Software Launches New Version of Web Powered Agent 10.1 Market Wire via Yahoo! Finance
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the release of Web Powered Agent(TM) 10.1, an industry-leading thin-client agent desktop for Aspect® Spectrum® ACD, a complete inbound solution that includes robust queuing, routing, reporting, agent empowerment and modeling capabilities.
UCN First to Offer Real-Time Call Center Benchmark Analytics PR Newswire via Yahoo! Finance
UCN, Inc. , the leading provider of all-in-one, off-premises contact center technology services, today announced inContact/PeerCompare, a real-time performance benchmarking service to be provided in conjunction with BenchmarkPortal.
Call center boom sparks growth in technology firms INQ7 Business
COMPARED with other multinational brands, Diversified Technology Solutions International Inc. (DTSI) is relatively low-key.


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