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DIGITAL REFERENCE SERVICES

About of DIGITAL REFERENCE SERVICES









Paola Gargiulo: Il servizio di reference nella biblioteca digitale - Bibliografia selettiva

  • . The AskA starter kit: How to build and maintain digital reference services .
  • . Implementing digital reference services: setting standards and making it real .
  • . Statistics, measures and quality standards for assessing digital reference library services: guidelines and procedures .
  • . Starting and operating live virtual reference services: a how-to-do-it manual for librarians .
  • . Wesport, CT: Libraries Unlimited, 2003 Virtual Reference Services: Issues and Trends .
  • . Expert services on the web: the commercial competition for libraries .
  • . Unobtrusive data analysis of digital reference questions and services at the Internet Public Library: An exploratory study .
  • . Personalized electronic services in the Cornell University Library .
  • . (Digital reference Services).
  • . An analytical survey of chat reference services .
  • . "Reference services review", vol.
  • . (Le relazioni sono state anche pubblicate in "Reference Services Review", Vol.
  • . Image intermediation: visual resources reference services for digital libraries.



    Paola Gargiulo: Il servizio di reference nella biblioteca digitale - Strumenti
  • . Linee guida del servizio < www.cultura.toscana.it/biblioteche/servizi_web/chiedi_biblioteca/linee_guida.shtml > Guidelines for e-reference library services for distance learners and other remote users , a cura di Ian M.
  • . RUSA (Reference and Users Service Association) Guidelines for implementing and maintaining virtual reference services <www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm > Varie linee guida <www.ala.org/ala/rusa/rusaprotools/referenceguide/Default2277.htm > Sloan , Bernie - Electronic reference services: some suggested guidelines .
  • . "Reference and User Services Quarterly" 38, (Summer 1998) pp.77-81 <> (Reproduced with the permission of the American Library Association).
  • . Statistics, measures and quality standards for assessing digital reference library services: guidelines and procedures (Field Test Draft, March 8, 2002) <> Virtual Reference Desk Network - VRD - Facets of quality for digital reference services.



    AIB. Attività internazionali. Linee Guida per il servizio di digital reference
  • . Si veda: Implementing Online Reference Services: Co-operation and Resource Sharing (From: IFLA Public Library Guidelines ) Pratiche e procedure relative al digital reference 2.1 Linee guida generali I servizi di Digital reference devono adeguarsi agli stessi standard del servizio tradizionale.
  • . QuestionPoint Member Guidelines: [Accessed 10/30/2003] Reference and User Services Association [RUSA], American Library Association.
  • . Digital Reference Services: Bibliography.
  • . [Accessed 4/09/2003] Virtual Reference Desk: Version 4 - October 2000: [Accessed 10/30/2003] Version 5 - June 2003]: [Accessed 10/30/2003] Guidelines for Information Specialists of K-12 Digital Reference Services Created by Abby S.



    IFLA Digital Reference Standards Project - Reference and Information Services Section
  • Site Search IFLA This section In This Section Reference and Information Services Section IFLA Digital Reference Standards Project Submitted by Vera Fullerton December 2002 IFLA Project: Digital Reference Guidelines and Standards Many libraries around the world now offer digital reference services, or are in the process of considering whether or not to offer a digital reference service.
  • . This is most likely due to the fact that libraries offering digital reference services are at different stages.
  • . Library literature, list serv discussions, and professional conference agendas reveal a profession engaged in the early stages of planning and implementing digital reference services.
  • . If digital reference standards and guidelines have been created, they tend to be in the form of internal documents, informal in nature, and closely reflect those used for general reference services and e-mail reference.
  • . The wealth of literature regarding standards of traditional reference and e-mail reference services will serve as a useful resource during the development of digital reference standards.

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    Digital Reference Services: An Overview
  • Search in Reading & Writing Articles Discussions Related Courses More in Suite MySuite > > Digital Reference Services: An Overview Library/Information Science By Reference services in libraries are rapidly changing as our patrons expect us to come to them.
  • . The proliferation of the Internet in homes and schools as well as the public’s expectation of immediate service has changed the way that librarians and libraries are delivering reference services.
  • . More often than not these email or “Aska” reference services are found on the library’s Reference Desk page.
  • . A nice overview of K-12 Aska reference services from AskEric.org which includes links to several other Aska services can be found at http://askeric.org/ithome/networkers/networker99_01.html .
  • . Go To Page: 1 Digital Reference Services: An Overview < | > | Library/Information Science - Digital Reference Services: An Overview - http://www.suite101.com/article.cfm/librarians_information_science/52394 Copyright © 1996-2006 Suite101.com.


    Digital Reference Services: Revisited
  • Search in Reading & Writing Articles Discussions Related Courses More in Suite MySuite > > Digital Reference Services: Revisited Library/Information Science By Since my last, obviously a lot has changed.
  • . I thought it appropriate, then, to write another article about digital reference services that brings us up to 2003.
  • . If you aren't well-acquainted with them yet, you simply must spend some time with these great resources: "The more than 500 items listed in this bibliography relate to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium.
  • . These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc..." "This resource is intended to provide a basic, general introduction to digital reference services.
  • . I define digital reference services as the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium.


    The Teaching Librarian
  • . Forms of Digital Reference Digital reference services can currently be broken down into two main types: and Libraries are using a couple of different means of running an e-mail reference service: using basic e-mail or web forms.
  • . With most of these services, the user types in an opening query or greeting to get the attention of the librarian staffing the chat reference service.
  • . http://www.lis.uiuc.edu/~b-sloan/digiref.html The library of the University of Leicester (UK) has assembled this excellent overview of digital reference services and offers links to libraries already offering such services.
  • . http://groups.yahoo.com/group/livereference As sponsor of the annual and of the popular the Virtual Reference Desk works to advance "AskA" services on the internet and digital reference in general.


    Digital Reference
  • . posted by Stephen @ Monday, June 12, 2006 Indexing blog posts For the past couple of years, I've been using a couple of del.icio.us accounts to index blog posts in this blog and in the blog for the reference staff at the library at Baruch College, where I am an information services librarian.
  • . Recommendations for chat practice will be presented along with a guide for clients of live chat Ask-A-Librarian services.This research is supported by a grant from IMLS, Rutgers University, and OCLC, Online Computer Library Center.Marie L.
  • . Her research interests are: interpersonal communication in traditional and virtual reference encounters, evaluation of digital resources and services, cultural studies, and media stereotypes of librarians.

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    Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)
  • . With the emergence of Web help services, libraries are no longer the lone providers of information.
  • . At this time, the numerous web-based reference services search only the Internet, not the vast collections found in libraries nor the thousands of library online catalogs that describe and manage the collections.
  • . Research is currently being done on the accuracy and effectiveness of these "expert" services, and the findings, reflecting mixed reviews for the most part, are being published in library literature.
  • . The Library of Congress and the University of Washington have undertaken their own study of Ask-A Services (Ask-A Services are primarily expert services serving the K-12 community, e.g., Ask Dr.
  • . By linking libraries for reference services, the CDRS would combine the power of local collections and staff strengths with the diversity and availability of libraries and librarians everywhere, 24 hours a day, 7 days a week.
  • . It is exciting to consider that one day, CDRS will be able to provide enhanced reference services to the on-site scholar who conducts research in the physical confines of a library building, resources to a teacher sitting creating lesson plans in Topeka, Kansas, while sitting at a PC, and information to a businesswoman on her way to an international conference, sitting in seat 4C, thousands of feet in the air, who will be able to query the Service using a wireless connection to the Internet.


    Digital Reference: An Overview (February 2003)
  • . Automated tools are less expensive to incorporate into online services and sites, allowing digital libraries to use tools that were, until recently, the province of a small cadre of people.
  • . In "Current State of Digital Reference in Primary and Secondary Education", Lankes examines the domain of digital reference services in primary and secondary education.
  • . He argues that these services represent a revelatory case for digital reference, serve as a research environment, and provide models, theory and frameworks that will inform future research in the digital reference and digital library domains.
  • . Goodrum's contribution, "Image Intermediation: Visual Resource Reference Services for Digital Libraries", points out that digital image intermediation is an increasingly important focus of research in library and information science.
  • . We hope all digital librarians who organize collections, design interfaces, and create services will consider these and related issues, enter the dialogue, and contribute to the theory and practice digital reference.


    Digital Reference Service in the New Millennium: Planning, Management, and Evaluation by R. David Lankes, John Collins, and Abby S. Kasowitz - Neal-Schuman Publishers, Inc. - edititem
  • . Joe Janes, Lorna Peterson, Steven Coffman, Martha Tarlton, Brett Butler, Susan Lessick and others share their expertise with librarians and other information professionals who are planning or implementing digital reference services.
  • . Sections and chapters range from "Why Reference is About to Change Forever (But Not Completely), " to "Transforming Reference Staffing for the Digital Library, " to "Building Digital Reference Services and Networks, " "Managing Digital Reference Services, " and "Evaluating Digital Reference Services." The "Digital Reference Technology Spotlight" section offers an in-depth look at actual models.
  • . McClure “A timely and well-presented…recommended for all libraries.” Library Journal “Show(s) you how to create digital services that even the Jetsons would love.” American Librarians “This is an excellent compilation.
  • . Wilson 47 Part II: Building Digital Reference Services and Networks Overview 59 Collaborative Digital Reference Service: Update on LC Initiative by Diane Kresh and Linda Arret 61 Digital Reference Quality Criteria by Blythe Allison Bennett, Abby Kasowitz, and R.


    Trends and Issues in Digital Reference Services
  • Trends and Issues in Digital Reference Services by Kasowitz, Abby S.
  • . Results of one study conducted in 1999 found that 45% of academic libraries (Janes, Carter, and Memmott, 1999) and 13% of public libraries (Janes, 2001) offered digital reference services through e-mail and the Web.
  • . Aside from reference services based in traditional library environments, hundreds of ask-an-expert (AskA) services on the Internet (some in existence for six years or more) offer information in a variety of subject areas as well as general reference, primarily through Web-based query forms and e-mail.
  • . In addition to the many non-profit educational AskA services, a large number of commercial Web sites offer reference service to Internet users (e.g., Abuzz), proving extremely popular and causing concern among those who view use of these services as competition for libraries (Coffman and McGlamery, 2000).
  • . [For general information on digital reference services, including a history and steps for building a service, see Wasik (1999).] REAL-TIME REFERENCE Early digital reference services primarily used e-mail to receive questions and provide responses.

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    Issue Papers: Digital Reference Overview

  • Digital Reference Overview by Linda Berube Co-East Regional Manager and Ask A Librarian Co-ordinator An issue paper from the Networked Services Policy Task Group Series editor: Penny Garrod (UKOLN) February 2003 Introduction The sheer amount of information on the Internet can often be confusing, and frequently offers too much choice.
  • . Additionally, digital reference adds value overall to library service in that it supports the following key agendas for public libraries: Social Inclusion: email-based and especially chat-based reference extends library services to those users with physical challenges.
  • . Not only can those users access information, but can receive real-time guidance from librarians, thus facilitating the 'human interaction' so important in reference transactions E-government/modernizing government: The use of real-time technology increases accessibility to all types of government services.
  • . Libraries, experts in information delivery technologies, can provide the model in local authorities for reaching out to diverse user groups NOF Training Expected Outcomes 2-8 : Services, such as Ask A Librarian [6] and chat reference, provide excellent training for staff in simple Internet searching to more complex user interaction with state-of-the art technologies.


    Report on the NISO Workshop on Networked Digital Reference Services - National Information Standards Organization (NISO)
  • Report on the NISO Workshop on Networked Digital Reference Services Held: April 25-26, 2001 Place: Library of Congress, Washington, DC Background: Digital reference, also called virtual reference and online reference, is a relatively new addition to library services that is gaining wide-popularity in public and academic libraries.
  • . This NISO Workshop was convened to explore what standards are needed to facilitate the development and implementation of Digital Networked Reference Services that can operate across institutional and geographic boundaries and to advise NISO on the prospect of successfully introducing standards in this new arena of library service.
  • . Members of CDRS may be national libraries, consortia, public libraries, government libraries, Ask-A services, special libraries, academic libraries, or associations or organizations that provide unbiased information.
  • . A Process Model for Digital Reference Services Michael McClennan and Linda Arret described ongoing work that might be a starting point for a national standard to support networked digital reference services.


    Networked Reference Services - National Information Standards Organization (NISO)
  • Networked Reference Services Standards Committee AZ Chair: , Library of Congress NISO SDC liaison: Digital reference services constitute a new but rapidly growing extension of the traditional reference service offered to library patrons.
  • . There is a growing interest in evolving localized network reference services into more fully interconnected, collaborative reference services.
  • . The NISO-sponsored Workshop on Networked Digital Reference Services was held April 25-26, 2001 to explore potential areas of standardization.
  • . 9th Floor New York , NY 10038 USA Phone: 212-528-3101 x202 Fax: 212-202-4324 Email: Shirley Forster Observer Altarama Systems & Services Palm Beach , NSW 2108 Australia Phone: (61)2 99714 2500 Fax: (61)2 9974 2511 Email: Cary Gordon The Cherry Hill Company 11664 National Blvd.

    http://digilander.libero.it/a_digital/ @CallCenter